Policies
Returns, shipping and guarantee
Straightforward terms for schools, contractors and facility teams. Questions? Call 816-763-1009 or email info@precisionfloormarking.com.
Returns
- 14 days. You can return a product within 14 days of delivery.
- Unused, in original packaging. Returned items must be new and unused, with all parts included.
- Return shipping. The customer pays return shipping and is responsible for the return label.
- 10% restocking fee. A restocking fee of 10% of the product price is deducted from the refund.
- Refunds go back to the original payment method once the return arrives and is inspected.
- Exchanges are accepted on the same terms.
To start a return, call 816-763-1009 or email info@precisionfloormarking.com with your order number. Ship returns to Precision Floor Marking Systems, 609 S Northern Blvd, Independence, MO 64053.
Defects
If a product arrives defective, we cover shipping both ways and send you a new unit. Contact us with your order number and a photo or description of the problem.
Limited lifetime guarantee
Your Straight Line 1000 is guaranteed to be free from defects in materials and workmanship for the life of the unit. If a product defect ever causes an issue, return it to Precision Floor Marking Systems and we will repair or replace it at no cost to you, including shipping to and from our facility. The guarantee does not cover accidental damage, misuse, improper care, customer error or unauthorized alterations; any unauthorized alteration voids it. If an issue is caused by damage, improper use or lack of care, we provide a repair estimate for your approval before any work is done.
Shipping
- Orders ship from Independence, Missouri within two business days.
- Shipping is calculated at checkout for your address. Alaska, Hawaii and international orders are quoted.
- Most orders arrive 3 to 5 business days after they ship.